Production Support Coordinator - Quality & Service (m/f/d)

We turn beautiful moments into lasting memories through innovative printing technologies.

celebrate digital printing, part of celebrate company, is an award-winning industry and innovation leader in digital printing, acting as in-house production for our sister companies and as a reliable digital printing partner for external B2B customers.

We're looking for a Production Support Coordinator - Quality & Service (m/f/d) to take ownership of complaints, reprints, and returns at the intersection of production and customer service. You combine structured communication with hands-on decision-making, ensuring that information flows cleanly and cases are resolved efficiently. This role sits within the QA team in Villingen-Schwenningen and reports to the Quality & Project Manager.

Your role

• End-to-end management of reprints, credits, and escalation cases – from decision-making through execution to complete documentation

• Coordination of daily information flow between production, Heads of Department, and the service team to ensure a consistent processing status across all parties

• Receipt, assessment, and GDPR-compliant handling of returns across all brands, including international cases and Swiss customs processing

• Maintenance of returns documentation, tracking of open cases, and proactive root cause analysis to reduce error rates

Your benefits 

• We work at eye level: transparent communication, modern structures, appreciation and openness.

• We value your commitment: good pay, above-average shift bonuses, 30 days vacation, attractive part-time models

• We care for your well-being: clean, low-noise production facility, ergonomic workstations, work in a sitting or standing position, no heavy lifting, company canteen, free drinks and fruit, Corporate Benefits, JobRad, and your personal benefit of choice: Wellpass, Hansefit or DB Jobticket

• We want to grow with you: free German courses, training and further education for our machines, internal development opportunities

• We are one team: friendly and motivated colleagues, a real team spirit, discounts in our online shops

Your profile

• Experience in operational order processing, complaints handling, or quality assurance, ideally in a production or e-commerce environment

• Confidence in structured documentation and handling of data-sensitive processes

• Native-level German and advanced English skills

Your mindset

• Ownership – You follow every case from the initial request through to final resolution, make independent decisions, and escalate in good time when needed.

• Structured – You document decisions and next steps so clearly that colleagues in production and service can pick up and continue without follow-up questions.

• Quality-conscious – You work carefully and traceably, even under high volume and time pressure, never losing sight of data protection requirements or critical details.

About celebrate company

celebrate company group consists of the brands Atelier Rosemood, celebrate apps, celebrate digital printing, faireparterie, kartenmacherei and mintkind.

Together, we comprise e-commerce businesses, production facilities and other digital services focused on turning beautiful moments into lasting memories across Europe. As New Work pioneers, we have created a people-focused organization, based on trust, self-organization and flexibility.

Ready to apply? 

We're excited to meet you! Apply now via our online application. Don't have a CV at hand? We're fine with your Linkedin profile. 

For further questions, get in touch with Mario (Junior Talent Acquisition Manager).

E-Mail: mario.stenske@celebrate.company