Team Lead Customer Care (m/f/d)

Our mission is to turn beautiful moments into lasting memories.

celebrate is a brand group with the mission to turn beautiful moments into lasting memories throughout Europe: with high quality stationery, photo products and special gift items.

With our approximately 60-member service team, we create great customer experiences for our brands. As Team Lead Customer Care (m/f/d), you will directly lead 10–15 customer service employees and play a key role in shaping and improving our customer experience - particularly for the brands kartenmacherei and Rosemood. Together with your team, you will ensure smooth operations, excellent service quality, and a positive team culture, while working with the leadership team on a service-oriented approach.

Your role

• Leading a team of 10-15 employees, fostering personal and professional development, and ensuring service quality

• Optimizing workflows, setting standards for tools and quality, and ensuring effective collaboration with other teams

• Ensuring transparent communication and continuous supply of the latest information to the team

• Analyzing KPIs and deriving data-driven actions for the continuous improvement of service quality

Your benefits 

• We value flexibility: Flexible remote work, part-time options, modern hardware (Macbooks), collaborative office spaces (flex desks)

• We embrace new work: Agile working, fair pay, competency- and leadership models

• We care for your well-being: Nilo.health, workations, sabbaticals, 30 days paid vacation

• We want to grow with you: Internal development, coaching, regular feedback- and growth processes, flexible external learning

• We are one team: Office meals, (voluntary) events, remote team building, furry office friends and exclusive family & friends discounts

Your profile

• At least 3 years in a leadership role in customer service (e.g. complaints management, customer care), ideally in e-commerce

• Experience in team leadership, fostering autonomy, and providing targeted coaching for employees

• Fluent in German and English, with French language skills considered a plus

Your mindset

• Growing - You question the status quo, bring new ideas to the table, and actively drive change.

• Customer focused - You understand customer needs and find pragmatic solutions, even in challenging situations.

• Team oriented - You work closely with other departments, promote knowledge transfer, and strengthen the team culture.

About celebrate company

celebrate company group consists of the brands Atelier Rosemood, celebrate apps, celebrate digital printing, faireparterie, kartenmacherei and mintkind.

Together, we comprise e-commerce businesses, production facilities and other digital services focused on turning beautiful moments into lasting memories across Europe. As New Work pioneers, we have created a people-focused organization, based on trust, self-organization and flexibility.

Ready to apply? 

We're excited to meet you! Apply now via our online application. Don't have a CV at hand? We're fine with your Linkedin profile. 

For further questions, get in touch with Mario (Junior Talent Acquisition Manager).

E-Mail: mario.stenske@celebrate.company